Effective Date: July 28, 2026
At STB of Bloomington, Inc. ("we," "our," or "us"), we take pride in the quality of our work. Because of the custom nature of our business, our return and exchange policies are as follows:
Ready-Made Apparel (Mat Rat T-Shirts, etc.)
Exchanges Only
Returns for refunds are not accepted.
Defective Items
We will exchange items only if they arrive defective or damaged.
Exact Item Replacement
Exchanges will be made for the exact same item (same style, size, and color) subject to availability.
Timeline
Please inspect your order upon delivery and contact us within 7 days of receipt to report a defect.
Customized Apparel (Screen Printing, Embroidery, Heat Press, Sublimation)
No Returns or Refunds
Due to the personalized nature of custom orders, all sales are final. We cannot accept returns or offer refunds for customer errors (e.g., incorrect sizes ordered, spelling mistakes approved during proofing, or change of mind).
Our Quality Guarantee
If we make a mistake that is determined to be our fault (e.g., incorrect print placement, wrong item decorated, or major misprints not matching approved proofs), we will correct and replace the affected items at no additional cost to you.
Reporting Errors
Any issues with custom orders must be reported within 7 days of delivery or pickup.
Contact Us
If you have an issue with your order or need to report a defect, please reach out to our team with your order number and photo evidence of the issue:
Email: hult1299@aol.com
Phone: (612) 790-2013